Last updated: September 2026 

Returns Policy - Online Sales 

At Belgravia Apparel, we are committed to providing quality products and customer service. Nothing in this policy excludes or limits rights under applicable consumer protection laws in Australia or New Zealand. 

Return Eligibility 

We may accept change-of-mind returns for standard stocked products where: 

Returns that do not meet these requirements may be declined and returned at the customer’s expense. 

Pre-Order, Made-to-Order & Personalised Products 

Products identified as Pre-Order, Made-to-Order, Personalised, Customised or similar are produced or decorated specifically for the customer and are not generally held as stock. 

They are not eligible for return, exchange or refund due to: 

Customers must review sizing, product and personalisation details before ordering. This exclusion does not apply where an item is faulty, damaged, incorrectly supplied, differs from the approved order, or applicable consumer law provides a remedy. 

How to Request a Return 

Contact our Customer Service team before returning any item. Returns must be approved before being sent back. Once approved, we will provide a Returns Form and return instructions. 

Return Process 

After approval: 

We are not responsible for returned parcels lost in transit, except where applicable law provides otherwise. 

Refund Processing 

Once a returned item has been received and assessed, approved refunds will be processed within five business days and credited to the original payment method. Financial institutions may take additional time to display the credit. 

Faulty, Damaged or Incorrect Products 

If you receive a faulty, damaged, incorrectly supplied or incorrectly decorated item, contact us promptly. We may request photographs, order details and other information needed to assess the issue. 

Where an issue is confirmed, we will provide an appropriate remedy under applicable consumer law, which may include repair, replacement or refund. We will cover reasonable return shipping costs where we supplied an incorrect, damaged or faulty product. 

Non-Returnable Products 

For hygiene and safety reasons, change-of-mind returns are not accepted for: 

Change-of-Mind Returns 

Where a change-of-mind return is approved, the customer is responsible for return shipping, original shipping charges are not refundable, and the item must meet all eligibility requirements. This does not limit rights under applicable consumer law. 

Products Not Considered Faulty 

The following are not generally considered product faults: 

International Orders 

For international orders, return postage is the customer’s responsibility unless the item is faulty or incorrectly supplied. Duties, taxes, customs and import charges are generally non-refundable, except where applicable law requires otherwise. 

Consumer Rights 

For Australian purchases, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For New Zealand purchases, rights may apply under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. 

Where goods fail to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy as provided by law. 

Contact Us 

For return, refund or exchange enquiries, visit the Contact Us page of our website.